We make every effort to insure you are satisfied with your
purchase. However, we are human and we
do occasionally make mistakes. In these
circumstances, we will do everything we can to make it right at no cost to you
by way of refund or replacement. If you
are not fully satisfied with your purchase, you can return according to the
terms & conditions below. This return policy will apply to all items from Tri State Surplus LLC unless
otherwise specified in item description.
Furniture, electronics, and products using LP gas
on NON RETURNABLE.
· A restocking fee may be charged. This restocking fee is typically less than
20% but will vary based on the condition of the returned item. Items that have been used, installed, altered,
or damaged will NOT be refunded. We must
be able to sell it as new. All
items will be inspected and/or tested by our certified technicians upon
Return authorization must be received within 30
days of purchase. Items must be shipped
within 1 week of receiving authorization.
Authorization must be obtained by contacting Tri State Surplus LLC first,
by phone or email.
All refunds will be refunded via the original
Any shipping and handling charges will not be
refunded. This applies to both original and return shipping. This applies to all items sold with “FREE
SHIPPING” as well.